Artistic Candles by Marie

FAQs

We are here to answer any questions you have.   You may contact us whichever way you prefer, Telephone (516)223-9194 or E-Mail MariesGelCandles@aol.com .

1. What are your options for payment?

Artistic Candles by Marie, Inc. offers you a variety of methods to complete your purchase.  Personal check, money order, PayPal, or Money Revolution Exchange are all available.

 

2. Can I change or cancel an order?

We try to accommodate order cancellations or change requests, but timing for these changes is vital.  Once we have begun to package & ship your order it is almost impossible to make any changes or stop shipment.  Cancellation or change requests must be made as soon as possible by calling or emailing us. If we are unable to cancel or change an order because it was already shipped, you may refuse the delivery.  Once the package arrives back to us a refund must be requested, less shipping and handling charges and a 15% restocking fee.

 

3. What should I do if I recieved the wrong order?

It is very unlikely this would happen, but if it does please contact us immediately.  You will not be responsible for the charge of the second shipment.

 

4. Which carriers do you use?

We currently use USPS as our main carrier.

 

5. Do you deliver to PO Boxes?

Yes, we do ship to PO Boxes.

 

6. Do you have a gift wrapping service available?

Yes, our wrapping service is available for $2 per item.

 

7. Do you have Gift Certificates Available?

Yes, we have gift certificates available in $10 increments.  They can be emailed immediatley or mailed to you or the recipient.

 

8. Can we suggest products or make comments?

We welcome your product suggestions and comments.  Email them to MariesGelCandles@aol.com .

 

9. What candle care tips do you reccomend?

-Store candles in a cool, dark, and dry place.

-You can remove dust and fingerprints from a candle by gently rubbing the surface wuth nylon or a dry or slightly damp soft cloth.

- Wax drippings can be removed from most candle holders by running hot water over  them.   Never use a knife or sharp object to remove wax from a glass votive holder.  It might scratch or weaken the glass, causing it to break during a future use.

-Avoid burning candles in any glass item not designed for candles.

-Votive holders will clean more easily if you add a few drops of water to the glass before inserting the candle.  But do not add more than a few drops or the wick will absorb the water and not burn properly.

-Avoid placing candles in a direct sunlight or harsh indoor lighting.  They may fade.

- A properly burning candle should look like a steady tear drop shaped flame,  with no flickering or wisps of smoke.

-Constant flickering and smoking means the flame is disturbed.

- Too much ir too little air reaching the flame cause soot.  To avoid it, burn candles in a well ventilated room away from drafts, vents, or string air currents.

- A wick that is too long causes the flame to grow too long and flare.  You must cut the wick to 1/4" before every use.

-Keep the wax pool free of wick trimmings, matches, & debris.

- If you group candles make sure they are at least 3" apart when burning.

- Never leave a burning candle unattended.  Always keep it in your site.

-Never burn a candle near or on anything that might catch fire.

-Keep candles out of the reach of children and pets.

- Always use an appropriate candle holder and place it on a stable, heat resistant surface.

- Read the labels and follow instructions carefully.

- Extinguish any candle if it smokes, flickers repeatedly, or if the flame becomes too high.  Cool, trim wick, check for drafts, and re-light.

-Dont allow flame to come too close to the container or holder.  Discontinue using when it is with in 2" of holder or 1/2" of container bottom.

- Never move a lighted candle votive or container candle where the wax is liquid.